We're currently experiencing temporary issues with our phone system. We're working hard to resolve this as soon as we can. For any enquiries please contact us via this site.

We're currently experiencing problems with incoming and outgoing letters due to a service issue. While we look to resolve the problem, please contact us via this website or telephone. Please log in or register below. We apologise for any inconvenience this may cause.

Go Anywhere, a third-party that we and many other organisations use for secure file transfer, suffered a cyber-attack last month.

We can reassure our current members and levy payers that none of their data has been involved in the breach.

Read our official statement in full.

We’re currently experiencing intermittent issues with delivering one-time passcodes to the USA and Canada. If you live in the USA or Canada and are not receiving passcodes when logging in, please contact us.

The website will be going down for essential maintenance today after 6:00pm and regular service will be restored later this weekend.

We’re currently experiencing issues with our SMS delivery system. You may experience a delay in receiving messages when you log in. We’re working hard to resolve the problem.

We are sorry we are currently unable to send one-time passcodes to landline numbers.

We continue to be able to send these codes to mobile phone numbers, these can take up to 10 minutes.

Please contact us if you are unable to get a code and need support to log in to our website.

We sincerely apologise for any inconvenience caused.

Member Login
Member Registration

Welcome to the Pension Protection Fund member website. To access our services you'll need to create a new account.

You can create an account by clicking the 'Register' button below and then following the registration instructions.

hand holding a phone with numbers displayed

Problems logging in?

We use one-time passcodes which are sent to your registered phone number once you log in. They last for 10 minutes.

You only have 3 login attempts before your account is blocked. You can reset your password if you’re unsure or if it didn’t work.

If you have any problems, please contact us so we can get you online.

Need to inform us of a bereavement?

If you need to inform us of the passing of a member of the Pension Protection Fund, you can start the process by filling in this online form. You can also use this section to send us any documents we’ve requested in relation to a member’s bereavement.