Introduction
The PPF is committed to meeting the requirements of the Equality Act 2010. Our on-ongoing endeavour is to help
make the site as open and available as possible to everyone.
As part of our commitment this website has been built along internationally recognised accessibility guidelines
produced by the World Wide Web Consortium (W3C).
Wherever possible we have captioned all non-textual content with ALT tags and provided an HTML version of content
on this website. This site also uses 'portable document format' (.pdf) files on our booklets page. In order to
view our booklets you might need Adobe Acrobat Reader software
depending on the browser you are using. This software is included on many systems but if it is not on yours you
can download it for free.
Navigation
We’ve made sure that the different pages on our website are easy to locate and identify. This includes
navigation menus, links, and text sections which are predictably and consistently located across the site.
Browser Customisation
Browser customisation is a way of adjusting content on the web to make it more accessible for you. If you
navigate to the tools or settings options in your browser you should be able to do the following:
- Adjust text size
- Prevent graphics and images from appearing
- Change the colour of links displayed
Text Size
You can change the text size to make it either larger or smaller via your browser settings. Some browsers will
allow you to magnify the whole page. You can also adjust text size by pressing down the ctrl
button and using the + and –
keys on your keyboard to increase or decrease screen size.
Text to Speech
Many computers and mobile devices today have built in text-to-speech software. We have made every effort to code
content on the website properly, for example by including alt tags, so that all of the functionality of
text-to-speech software used by screen readers works well on this website.
Keyboard Input
Many people rely on the keyboard to interact with the Web, so we’ve made sure that this website offers
keyboard access to all functionality, including form controls, input, and other user interface components.
If you have ideas about how we can make this website more accessible please don’t hesitate to get
in touch.
How accessible our online services are
We regularly check our online services to ensure they are as accessible as possible. Users may experience some
accessibility issues while using the site, these include:
- images not having alternative text
- heading elements are structured differently/incorrectly
- form labels not associated with their input elements
- mandatory form fields not being identified clearly enough
- components on some pages are not accessible via keyboard only
- poor colour contrast on headers and while hovering over links
- links not having meaningful text (e.g. ‘Click Here’)
- controls not having an obvious role and state
What to do if you cannot access parts of our online services
Please contact us should you need information located on our websites in a different format like accessible PDF,
large print, easy read, audio recording or braille.
Reporting accessibility problems
If you find any problems not listed on this page or think we’re not meeting accessibility requirements,
please let us know.
Technical information about our online services and accessibility
The Pension Protection Fund is committed to making its online services accessible. Our websites are partially
compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. Listed below are areas that
require improvement and when we plan to rectify them.
Non compliance with the accessibility regulations
| Problem identified |
WCAG 2.1 success criteria |
When we plan to fix it |
|
Document title must not be blank
|
2.4.2 (Page Titled) |
June 2024 |
|
Duplicate id - the same ID is used on more than one element
|
4.1.1 (Parsing) |
June 2024 |
|
Figures and images in PDF documents should have non blank ALT text, except for decorative images which should be marked as artifacts.
|
1.1.1 (Non-text Content) |
June 2024 |
|
HTML form control has no accessible name
|
4.1.2 (Name, Role, Value) |
June 2024 |
|
PDFs must be tagged to be accessible by screen readers
|
1.3.1 (Info and Relationships) |
June 2024 |
|
Some pages have the same title, so the title cannot be used to distinguish pages
|
2.4.2 (Page Titled) |
June 2024 |
Content that's not within the scope of the accessibility regulations
We're currently running an accessibility audit on the forms and PDFs that are downloadable from the site and will
publish the results as soon as possible.
How we tested this website
We last checked our sites in February 2024.
What we're doing to improve accessibility
We're continually reviewing and improving accessibility on our site. If you are having problems viewing any part
of the site please contact us.
PPF Letter of Authority Form
You can download, fill in and print a Letter Of Authority (LOA) form to return either
by post or online.
If you'd like to send a scan of the completed form to us online, please register and
log in to this site. Once logged in, you can find our 'Send us a document' facility
under the 'Communications' tab in the main menu.
Download Booklet
Pension Protection Fund
PPF Member Services
Pension Protection Fund
PO Box 254
Wymondham (pronounced Wind-am)
NR18 8DN
Download Booklet
Telephone: 0330 123 2222
International Callers: +44 (0)208 633 4902
Email: [email protected]
To keep data safe, we’re asking you not to email us with any forms
that contain personal data or with any changes you want to make to your
personal information.
Member website: www.ppfmembers.org.uk
Corporate Website: www.ppf.co.uk
Monday to Friday, 9am to 5:30pm
Financial Assistance Scheme (FAS)
FAS Member Services
Financial Assistance Scheme
PO Box 287
Wymondham (pronounced Wind-am)
NR18 8EZ
Telephone: 0330 678 0000
International Callers: 0044 208 406 2121
Email: [email protected]
To keep data safe, we’re asking you not to email us with any forms
that contain personal data or with any changes you want to make to your
personal information.
Member website: www.fasmembers.org.uk
Corporate Website: www.ppf.co.uk
Monday to Friday, 9am to 5:30pm
The Pension Advisory Service (TPAS)
Offers free information and advice about State Pensions or company,
personal, stakeholder or occupational pensions.
The Pension Service
Government service offering help and advice for queries relating to State
Pensions.
Telephone: 0800 731 7898
Textphone: 0800 731 7339
Monday to Friday, 8am to 6pm
Pension Tracing Service
Find contact details for lost or unclaimed pensions, where members do not
have compensation with us and don’t know who their scheme
administrators
are.
Telephone: 0800 731 0193
Outside UK: +44 191 215 4491
Text phone: 0800 731 0176
Monday to Friday, 8am to 6pm
Citizens Advice
Offers free, confidential and impartial advice on money, benefit, housing
or employment problems.
Telephone (England): 03444 111 444
Telephone (Wales): 03444 77 20 20
Text phone: 03444 111 445
Website: www.citizensadvice.org.uk
Monday to Friday, 8am to 6pm
Target
Target Professional Services (UK) Ltd,
First Floor Offices,
4 Ellis Square, Manor Road,
Selsey, West Sussex,
PO20 0AY
Freephone: 0800 988 1255
Outside Uk: +44 1243 601333
Email: [email protected]
Monday to Friday, 9am to 5pm
HM Revenue & Customs
Pay As You Earn & Self Assessment
HM Revenue and Customs
BX9 1AS
Telephone: 0300 200 3300
Outside UK: +44 135 535 9022
Text phone: 0300 200 3319
Monday to Friday 8am to 8pm, Saturday 8am to 4pm
HMRC PAYE Ref : 948/KZ68905
Samaritans
Samaritans is a registered charity aimed at providing emotional support
to anyone in emotional distress, struggling to cope, or at risk of
suicide throughout the UK and Ireland, often through their telephone
helpline.
Age UK
Age UK can provide information on the different types of Power of
Attorney, how to set up and the costs.
Website: www.ageuk.org.uk
Telephone: 0800 678 1602
Outside of the UK: +44 203 033 0623