The PPF is committed to meeting the requirements of the Equality Act 2010. Our on-ongoing endeavour is to help make the site as open and available as possible to everyone.

As part of our commitment this website has been built along internationally recognised accessibility guidelines produced by the World Wide Web Consortium (W3C).

Wherever possible we have captioned all non-textual content with ALT tags and provided an HTML version of content on this website. This site also uses 'portable document format' (.pdf) files on our booklets page. In order to view our booklets you might need Adobe Acrobat Reader software depending on the browser you are using. This software is included on many systems but if it is not on yours you can download it for free.

We’ve made sure that the different pages on our website are easy to locate and identify. This includes navigation menus, links, and text sections which are predictably and consistently located across the site.

Browser Customisation

Browser customisation is a way of adjusting content on the web to make it more accessible for you. If you navigate to the tools or settings options in your browser you should be able to do the following:

  • Adjust text size
  • Prevent graphics and images from appearing
  • Change the colour of links displayed

Text Size

You can change the text size to make it either larger or smaller via your browser settings. Some browsers will allow you to magnify the whole page. You can also adjust text size by pressing down the ctrl button and using the + and keys on your keyboard to increase or decrease screen size.

Text to Speech

Many computers and mobile devices today have built in text-to-speech software. We have made every effort to code content on the website properly, for example by including alt tags, so that all of the functionality of text-to-speech software used by screen readers works well on this website.

Keyboard Input

Many people rely on the keyboard to interact with the Web, so we’ve made sure that this website offers keyboard access to all functionality, including form controls, input, and other user interface components.

If you have ideas about how we can make this website more accessible please don’t hesitate to get in touch.

How accessible our online services are

We regularly check our online services to ensure they are as accessible as possible. Users may experience some accessibility issues while using the site, these include:
  • images not having alternative text
  • heading elements are structured differently/incorrectly
  • form labels not associated with their input elements
  • mandatory form fields not being identified clearly enough
  • components on some pages are not accessible via keyboard only
  • poor colour contrast on headers and while hovering over links
  • links not having meaningful text (e.g. ‘Click Here’)
  • controls not having an obvious role and state

What to do if you cannot access parts of our online services

Please contact us should you need information located on our websites in a different format like accessible PDF, large print, easy read, audio recording or braille.

Reporting accessibility problems
If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please let us know.

Technical information about our online services and accessibility
The Pension Protection Fund is committed to making its online services accessible. Our websites are partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. Listed below are areas that require improvement and when we plan to rectify them.

Non compliance with the accessibility regulations

Problem identified WCAG 2.1 AA success criteria When we plan to fix it

Various images require alt attributes.

1.1.1 (non-text content) By September 2022

Radio buttons need to be appropriately labelled.

Headings need to be better structured.

Personal details should not be displayed in a table.

Radio buttons need accessible labels/names.

1.3.1 (information, structure and relationships) By September 2022

Some instances of the word ‘below’ are contextually incorrect.

Screen prompts need to be read out for screen reader users.

1.3.3 sensory characteristics By September 2022

Help pop-outs aren’t next to the icon so cannot be accessed by keyboard.

The radio buttons, close buttons and check buttons throughout the site do not have a visible focus indicator.
1.4.13 (content on hover or focus) By September 2022

Various instances of colour contrast need to be fixed (insufficient contrast).

Adjacent text needs to be at least 3:1.

1.4.3 (colour contrast) By September 2022

Problems arise in some fields when NVDA screen read is activated. When NVDA is activated on Chrome and Edge, pressing space or enter did not expand the menu.

2.1.1 (keyboard navigation) By September 2022

‘Skip to content’ links need to be inserted

2.4.1 (bypass blocks) By September 2022

'Click here' is not a descriptive name for a link, requires rephrasing.

Instances of the image and heading link being links to the same location but are separate link elements.

The ‘Greater than’ symbol used on occasion needs to be removed.

2.4.4 (link purpose (in context)) By September 2022

Declaration errors need to be better referenced during the registration process.

Where fields are mandatory it would be useful to provide each field’s label in any error reported.

3.3.1 (error identification) By September 2022

Replace uses of asterisks with (required).

Date of birth dropdowns throughout the site do not have labels associated with them.

Labels for some checkboxes are identical to each other.

3.3.2 (labels or instructions) By September 2022

Utilise ‘aria-expanded’ which will inform screen reader users that content has been displayed.

Progress bars require accessible text to indicate state.

4.1.2 name, role, value By September 2022

Content that's not within the scope of the accessibility regulations

We're currently running an accessibility audit on the forms and PDFs that are downloadable from the site and will publish the results as soon as possible.

How we tested this website

Our sites were last checked by a company called Civica in January 2021.

What we're doing to improve accessibility

We're continually reviewing and improving accessibility on our site. If you are having problems viewing any part of the site please contact us.

PPF Forms

PPF Letter of Authority Form

You can download and print a Letter Of Authority (LOA) form to fill in and return by post.

Support and Contacts

A selection of useful organisations who may be able to advise or support in various capacities.

Pension Protection Fund

PPF Member Services
Pension Protection Fund
PO Box 254
Wymondham (pronounced Wind-am)
NR18 8DN

Telephone: 0330 123 2222
International Callers: +44 (0)208 633 4902
Email: [email protected]

To keep data safe, we’re asking you not to email us with any forms that contain personal data or with any changes you want to make to your personal information.

Member website:
Corporate Website:

Monday to Friday, 9am to 5:30pm

Financial Assistance Scheme (FAS)

FAS Member Services
Financial Assistance Scheme
PO Box 287
Wymondham (pronounced Wind-am)
NR18 8EZ

Telephone: 0330 678 0000
International Callers: 0044 208 406 2121
Email: [email protected]

To keep data safe, we’re asking you not to email us with any forms that contain personal data or with any changes you want to make to your personal information.

Member website:
Corporate Website:

Monday to Friday, 9am to 5:30pm

The Pension Advisory Service (TPAS)

Offers free information and advice about State Pensions or company, personal, stakeholder or occupational pensions.

Telephone: 0800 011 3797

Monday to Friday, 9am to 5pm

The Pension Service

Government service offering help and advice for queries relating to State Pensions.

Telephone: 0800 731 7898
Textphone: 0800 731 7339

Monday to Friday, 8am to 6pm

Pension Tracing Service

Find contact details for lost or unclaimed pensions, where members do not have compensation with us and don’t know who their scheme administrators are.

Telephone: 0800 731 0193
Outside UK: +44 191 215 4491
Text phone: 0800 731 0176

Monday to Friday, 8am to 6pm

Citizens Advice

Offers free, confidential and impartial advice on money, benefit, housing or employment problems.

Telephone (England): 03444 111 444
Telephone (Wales): 03444 77 20 20
Text phone: 03444 111 445

Monday to Friday, 8am to 6pm


Target Professional Services (UK) Ltd,
First Floor Offices,
4 Ellis Square, Manor Road,
Selsey, West Sussex,
PO20 0AY

Freephone: 0800 988 1255
Outside Uk: +44 1243 601333
Email: [email protected]

Monday to Friday, 9am to 5pm

HM Revenue & Customs

Pay As You Earn & Self Assessment
HM Revenue and Customs

Telephone: 0300 200 3300
Outside UK: +44 135 535 9022
Text phone: 0300 200 3319

Monday to Friday 8am to 8pm, Saturday 8am to 4pm

HMRC PAYE Ref : 948/KZ68905


Samaritans is a registered charity aimed at providing emotional support to anyone in emotional distress, struggling to cope, or at risk of suicide throughout the UK and Ireland, often through their telephone helpline.

Email: [email protected]

Call free at any time from any phone on:
116 123 (UK)
116 123 (ROI)

24 hours a day, 365 days a year

Age UK

Age UK can provide information on the different types of Power of Attorney, how to set up and the costs.

Telephone: 0800 678 1602
Outside of the UK: +44 203 033 0623