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How can I change my bank details?
The quickest and easiest way to change your bank details is online using our member website. If you've not yet created an account, please register.
You can also change your bank details by contacting us using the information below.
Send us a letter:
Give us a call:
How much notice do you need if I change my bank details?
Changes in bank details can't always be done immediately, so please give us at least 14 days' notice before your next payment due date.
Do I have a bank or building society account?
If you have an older account that comes with either a bank reference number or a roll number it could be a building society account. If you're unsure, please check with your bank or building society and they will confirm this for you. Please check this before changing your payment details on this site.
When will I receive my P60?
We'll produce a P60 for you online at the end of each tax year. P60s are available to view and download via the 'My Compensation' dropdown menu. You can also print them or export them to PDF via the print option.
If you're unable to register and log in to this website to download your P60, please contact us.
Can I get a duplicate P60?
You can find copies of all your P60s on the member website.
You can also request a copy by calling us on 0330 123 2222 . Or writing to us at:
Pension Protection Fund
Do I pay National Insurance on my compensation payments?
Compensation payments are not subject to National Insurance contributions.
I have closed my old bank account but have not been able to send you my new account details in time. What happens now?
If the bank change has not taken place through the Switch Service and your old account has been closed, it is likely that your old bank will return your payment to us. In these circumstances, please contact us on 0330 123 2222 so we can discuss how it can be best paid to you.
Do I need to tell you about my new bank details if I have changed my bank details through the Current Account Switch Service?
If you have made your bank account change through the Current Account Switch Service, your bank will redirect your payments to your new account automatically.
Please make sure however, that you have sent us your new bank account details so that we can update our records. Either your old or new bank should be able to advise whether the switch has occurred through the Switch Service if you are not sure.
I need a relative to act on my behalf regarding my compensation payments. What should I do?
There are two ways to do this:
If your relative holds a lasting or enduring Power of Attorney, please send us a copy of the legal document so that we can note this in our records. Once we've seen this, we’ll be able to discuss your compensation payments with them.
Alternatively, you can write to us with details of the person you’re happy for us to share information with. You will also need to tell us what information you’re happy for us to share with them.
I live outside the UK. Can you make payments in to my overseas bank account?
Yes we can pay your PPF compensation to an overseas bank account. The details will then be received and processed by our admin team and your details will be updated online as soon as this is completed. This could take a few days.
Are there any charges for payments overseas?
We do not charge for overseas payments, but our overseas payment provider does reduce the exchange rate by a small margin for overseas currencies. You will also need to discuss this with your overseas bank to see if they will make any additional charges. If you’ve chosen to receive your payments in another currency please bear in mind that the exchange rate may go up or down.
Will you make overseas payments in pounds sterling or will it be in my local currency?
PPF pay compensation in pounds sterling to our overseas provider. Please let us know if you'd like to choose to receive your payments in another currency