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You'll be invited to register on our member website when your former scheme is transferred to us.

Browse to www.ppfmembers.org.uk and click the green 'Register' button on the home page. Follow the instructions to complete registration.

If you need more help, you can find a useful guide in our Video Zone.

When you registered on the PPF member website, you created an account with your personal login details: a username and password. Enter these in the login fields on the home page and fill out the One Time Code (OTC) you’ll receive afterwards.

If you need more help logging in please take a look at our video guide.

We use One Time Codes (OTCs) to keep your personal information secure.

A OTC is a unique six-digit number generated when you log-in, register or reset your password.

The six-digit OTC will be sent to your mobile phone as a text message. If you're using a landline then you'll get a voice message.

Please note, that an OTC can only be used once so please delete it after use.

Yes you can. During registration you’ll be asked to fill out the contact number you wish to receive One Time Codes on.

This can be a mobile number where the OTC will be received as a text message, or a landline where the OTC will be received as a voice message (e.g.167299 would then be read out loud as one-hundred-and-sixty-seven-thousand-two-hundred-and-ninety-nine).

If you choose your landline, you’ll have to make sure SMS or text messages are enabled on your phone, otherwise your OTC won’t come through. You can contact your provider to sort this out.

 

If you’ve registered with your landline to receive OTCs, make sure SMS or text messages are enabled on your phone.

If you’ve registered with your mobile and aren’t receiving OTCs:

  • Check your signal. If you have poor mobile reception, you can download certain apps on your mobile phone that make it possible to send and receive texts and calls using an internet connection rather than your mobile network - this is called Wifi-calling.
  • Do you live abroad in the EU, Australia, or New Zealand? Make sure you entered your phone number with your country code (e.g. +3319302020 - Please read our FAQ ‘How do I enter my phone number?’ to find out more)

 

Each OTC is valid for 10 minutes. If you don't enter the six digit code within 10 minutes during login or a password reset, you'll need to restart the login or forgotten password process to generate a new OTC.

If you don't enter the six digit code within ten minutes during registration then you'll need to call us on 0330 123 2222 or +44 (0)20 8633 4902 if you're calling us from abroad.

If you enter the OTC within 10 minutes of receiving it but you get the message 'Incorrect Authentication Details' on your screen, you may have mistyped some digits. You can try and enter the same code within these 10 minutes two more times. If the same error message shows after three attempts, click the ‘Cancel’ button and restart the login or forgotten password process to receive a new OTC. Otherwise, you’ll lock your account. If this happens during registration, you'll have to give us a call on 0330 123 2222, or +44 (0)20 8633 4902 if you're calling us from abroad.

 

If you get this error message, please check that you entered your date of birth, phone number, email, and National Insurance Number (NINo) correctly. To find out more about the correct formats, please read the FAQs 'How do I enter my date of birth correctly?', 'How do I enter my phone number?' and 'How do I enter my email?', 'How do I enter my NINo?'

You can either fill out your date of birth by typing it in the box directly, or by selecting it on the calendar.

If you choose to enter your birthday by typing it, do this in the dd/mm/yyyy format. E.g. if your birthday is 16 February 1958, fill out 16/02/1958.

If you want to use the calendar, make sure you select the month first, followed by the year, then finally the day. Not following that order will prompt the calendar to close.

Are you using a UK phone number?

  • Enter the number as it is, you don’t need an additional code
  • Make sure there are no gaps between any of the numbers you enter
  • E.g. 07123456789

Are you using a non UK phone number?

  • Find out what your country code is. If for example you’re calling from France, the first digits you’d enter would be +33. Other country code examples are +1 for the USA, +61 for Australia, or +49 for Germany
  • The country code should be followed by your mobile phone number or landline. If your phone number starts with a zero, don’t include it. E.g. if your French mobile number is 0123456789, you’d enter +33123456789
  • Make sure there are no gaps between any of the numbers you enter
  • If you have any problems registering your overseas number, please call us on +44 (0)20 8633 4902

Please enter your email in the following format: bgates@microsoft.com

Your National Insurance Number starts with two capital letters, followed by six digits and a final capital letter, e.g. AB123456C. Don’t enter any other characters or spaces.

This helps us complete and secure your contact details on our record. Some of our future services will include email, though you’ll be able to choose not to be contacted via email.

Security questions are rather personal questions only you know the answer to. It’s an additional security measure that helps us identify you, and protect the data we hold about you.

You can choose anything – even your email address – as your username. As long as it’s easily remembered by you.

Your password needs:

  • at least 9 characters
  • at least one lower case letter
  • at least one upper case letter
  • at least one digit

Make sure you can easily remember your username, as you won’t be able to reset it online.

If at any time you forget your username, you’ll need to give us a call on 0330 123 2222 to help resolve the issue.

If you forget your password, click on the ‘Forgotten password’ link on the home page. Enter your username and the phone number you previously registered with to receive your OTCs on. After submitting those details, you’ll receive the six digit code you’ll then need to enter to proceed. You’ll then have to type in your new password twice (find more information under the FAQ ‘What can I pick as a password?’). Click the ‘Submit’ button and your new password is set. You can now log in.

Our login video guide in the Video Zone gives more information on how to use the forgotten password option.


If you’re on a page for more than 10 minutes without clicking on anything, the member website will time out. When this happens, you'll get a message telling you that your session has expired and you'll need to log on again using your username and password. This is a security feature.

Yes. After logging in, click on ‘My Details’ in the menu bar, then select ‘View Personal Details’ in the dropdown list. You’ll get an overview of your personal details, and can click the ‘Change’ button next to them if you want to make any changes. You can also select one of the other links in the list that will directly lead you to the pages to change your address, password, or security questions.

For security reasons, you won’t be able to change your name, NINo, or date of birth online. In order to make these changes for you, we’ll need some supporting documentation. Please send the relevant copies to:

Pension Protection Fund
PO Box 254
WYMONDHAM
NR18 8DN

To change your name we’ll need copies of:

    • Deed poll
    • Marriage certificate
    • Civil partnership certificate
    • Birth certificate
    • Revised birth certificate
    • Gender reassignment certificate

To change your National Insurance Number we’ll need copies of:

    • A letter from the HMRC confirming your National Insurance Number
    • A letter from the National Insurance office confirming your National Insurance Number

To change your date of birth we’ll need copies of:

    • Birth certificate
    • Revised birth certificate

If you’re unsure what to send us, or if you have any other queries, don’t hesitate to give us a call on 0330 123 2222.

You won’t be able to change your marital status online, as we’ll need supporting documentation to do so. What documentation you’ll need to send us, depends on why you’re changing your marital status.

Examples of documentation we need are:

  • Marriage certificate
  • Civil partnership certificate
  • Decree Absolute
  • Dissolution certificate

Please send us copies only. If you’re unsure what to send, or you have any other queries, please call us on 0330 123 2222.

After logging in, click on ‘My Details’ in the menu bar, then select ‘View Personal Details’ in the dropdown list. You’ll get an overview of your personal details, and can click the ‘Change’ button next to the relevant item if you want to make any changes. You can also select one of the other links in the list that will directly lead you to the page to change your address.

Is your new address in the UK? Then you can search for it by entering your house number and postcode and click the ‘Find address’ button. A list with one or several addresses will appear, and you just have to select the correct one. This will then show in the box below ‘New Address’.

Check if it’s the right address. If it’s not, you can either select another one from the list above, or fill out another postcode or house number and search again. Once you’re sure about the new address details, select ‘I agree the above is correct’, and click submit to complete the process.

Is your new address abroad? Then you’ll have to fill out your details (new house number, street, town, postcode, and country) yourself, select ‘I agree the above is correct’ if that’s the case, and click submit to complete the process.

To change your mobile phone number – or your landline if that’s the number you used for registration and receiving OTCs – an extra security measure is in place: you’ll need to contact us on 0330 123 2222.

After logging in, click on ‘My Details’ in the menu bar, then select ‘View Personal Details’ in the dropdown list. You’ll get an overview of your personal details, and can click the ‘Change’ button next to the relevant item if you want to make any changes.

You can only change your home and work phone numbers online. You can do this by clicking the ‘Change’ button next to the relevant section under ‘View Personal Details’, a sub-menu of ‘My Details’.

To change the number you used for registration and receiving OTCs an extra security measure is in place: you’ll need to contact us on 0330 123 2222.

After logging in, click on ‘My Details’ in the menu bar, then select ‘View Personal Details’ in the dropdown list. You’ll get an overview of your personal details, and can click the ‘Change’ button next to the relevant item if you want to make any changes.

In order to change your email address, you’ll have to enter your new email address twice, then click the ‘Submit’ button. In the next stage you’ll be asked to enter your password and click ‘Submit’ again to complete the process.

After logging in, click on ‘My Details’ in the menu bar, then select ‘View Personal Details’ in the dropdown list. You’ll get an overview of your personal details, and can click the ‘Change’ button next to the relevant item if you want to make any changes.

Once our email service is ready, you’ll be able to choose your communication preference: do you want us to contact you via regular post, or electronic mail? Until then, this area on the website remains under construction.

After logging in, click on ‘My Details’ in the menu bar, then select ‘View Personal Details’ in the dropdown list. You’ll get an overview of your personal details, and can click the ‘Change’ button next to the relevant item if you want to make any changes.

Enter your new username twice before clicking the ‘Submit’ button. You’ll then be asked to enter your password to confirm.

After logging in, click on ‘My Details’ in the menu bar, then select ‘View Personal Details’ in the dropdown list. You’ll get an overview of your personal details, and can click the ‘Change’ button next to the relevant item if you want to make any changes. You can also select one of the other links in the list that will directly lead you to the page to change your password.

In order to change your password, you’ll have to enter your current password first. Then fill out your new password twice before clicking the ‘Submit’ button (find more information under the FAQ ‘What can I pick as a password?’). Your password will then be updated. Click ‘OK’ to be redirected to the ‘View Personal Details’ page.

After logging in, click on ‘My Details’ in the menu bar, then select ‘View Personal Details’ in the dropdown list. You’ll get an overview of your personal details, and can click the ‘Change’ button next to the relevant item if you want to make any changes. You can also select one of the other links in the list that will directly lead you to the page to change your security questions.

Just select a question and enter your answer for each of the three security question dropdown lists, then click the ‘Submit’ button. Your security questions will be updated. Clicking ‘Complete’ will bring you back to the ‘View Personal Details’ page.

Under the menu ‘My Choices’ you can either select ‘Membership Details’ and click the ‘Change’ button next to the ‘Nominated Beneficiary’ section at the bottom of the page, or directly select ‘Nominate Beneficiaries’.

You will then have to fill out your relationship with (find more information under our FAQs on Bereavement), the name, and date of birth of your requested beneficiary. Tick the ‘Yes’ boxes below to agree with the statements, then click ‘Submit’. You’ll immediately be redirected to the ‘Membership Details’ page where your newly selected beneficiary will show.

Clicking on the small printer icon print on the screen and following the instructions will help you print the page you’re on.

To print your P60 or payslips click the ‘Print Document’ button above the file.

If you’re retired and receiving compensation from us, you’ll be able to see your P60s by:

  • Selecting ‘Membership Details’ under ‘My Choices’ and clicking the ‘View’ button next to Payslips / P60. You will then see a list of all your payslips and P60s. Click on ‘View Payslip’ or ‘View P60’ next to the relevant file, this will show your payslip or P60 below.
  • Selecting ‘My Payslips’ under ‘My Compensation’. A list of all your payslips and P60s will appear. Click on ‘View Payslips’ or ‘View P60’ next to the relevant file, this will show your payslip or P60 below.

If you’re retired and receiving compensation from us, you’ll be able to see your payslips by:

  • Selecting ‘Membership Details’ under ‘My Choices’ and clicking the ‘View’ button next to Payslips / P60. You will then see a list of all your payslips and P60s. Click on ‘View Payslip’ or ‘View P60’ next to the relevant file, this will show your payslip or P60 below.
  • Selecting ‘My Payslips’ under ‘My Compensation’. A list of all your payslips and P60s will appear. Click on ‘View Payslips’ or ‘View P60’ next to the relevant file, this will show your payslip or P60 below.

If your compensation is already in payment, you can see details of the last payment you received from us under the ‘Last Payment Amount’ sub-menu of ‘My Compensation’.

If you’re not yet receiving (part of) your compensation payments from the PPF, you may find your online benefit statement under ‘My Compensation’.

The online benefit statement is an estimate of your compensation at your Normal Pension Age(s), ignoring future inflation. It’s based on the information we hold about you.

  • There are certain circumstances where we may not be able to produce your online benefit statement. If this is the case, you’ll need to get in touch with us for a benefit statement by using the contact details shown below.
  • Your benefit statement only covers that part of your compensation that’s not yet in payment.
  • This statement is an estimated value of your future compensation, ignoring future inflation.
  • The online benefit statement shows figures rounded down to the nearest £10. E.g. an estimated value of £849 would show as £840, an estimated value of £9 would show as £0 on the online statement.
  • If you’re viewing the online benefit statement while you’re past your normal pension age, this won’t take account of any increase for late payment that is due to you.

If you’re not yet receiving (part of) your compensation payments from the PPF, you may access the benefit modeller under the ‘My Compensation’ menu.

The benefit modeller visualises what your future compensation might look like at different ages and with different lump sum percentages. You can find guidelines on the benefit modeller page itself, or watch our helpful video guide in the Video Zone.

The benefit modeller visualises what your compensation might be at your selected retirement age and available lump sum percentage. The figures are based on the information we hold about you and calculations ignore future inflation before you retire.

  • The compensation figures shown above are estimated annual amounts and cannot be guaranteed.
  • The benefit modeller doesn’t take the compensation cap into account. The annual compensation cap is currently set at 90% of £37,420.42 (i.e. £33,678.38) at age 65.
  • There are certain circumstances where the benefit modeller may not be able to produce an estimate of your compensation. If that’s the case, you’ll need to get in touch with us for a retirement quote by using the contact details shown above.
  • The benefit modeller only covers that part of your compensation not yet in payment.
  • The benefit modeller provides an estimated value of your compensation at the retirement age you select. This allows for increases in line with inflation based on PPF rules on your compensation up to the current date (i.e. the day you use the benefit modeller to produce an estimate of your compensation). However, note that the benefit modeller ignores future inflation which means all values are in today’s money.
  • The benefit modeller allows you to select a retirement age which is earlier or later than your Normal Pension Age (NPA) ranging from 55 – the earliest you can receive compensation – to 75 if applicable. If you select a retirement age which is earlier or later than your NPA, the modeller produces figures using the factors that the PPF would apply today in the event of early or late retirement. Bear in mind that these factors are subject to change. You can find an overview of the factors we currently apply on our website. For our early retirement factors click here, for our late retirement factors click here.
  • If you’re entitled to compensation at more than one NPA the benefit modeller will show your total entitlement at your selected retirement age. This is different to the benefit statement that shows the compensation you’re entitled to at each NPA separately. Also the total shown on the benefit modeller doesn’t equal the sum of the figures shown on your benefit statement. That’s because the modeller reduces or increases those parts of your entitlement taken before (early retirement) or after (late retirement) NPA.
  • You may be able to take some of your compensation as a one-off cash lump sum. In that case the benefit modeller will show a ‘Maximum lump sum’ figure: the amount of annual compensation you’re entitled to exchange for cash. You can then use the modeller to select different percentages of the lump sum that’s available to you. These figures are calculated using the factors which convert annual compensation into a cash amount.
  • The higher the lump sum you select, the lower the annual compensation you’ll be able to receive. There is, however, a maximum limit to the amount of lump sum you can take at retirement. Therefore, you won’t be able to give up all your annual compensation for a lump sum amount, unless you qualify for a PPF trivial commutation lump sum that allows you to give up your entire compensation in exchange for a one-off lump sum.
  • In some cases, the rules of your former scheme may entitle you to a separate lump sum in addition to your annual compensation. However, if you’re entitled to such a lump sum, you won’t be able to exchange any annual compensation for a higher lump sum cash amount.
  • The benefit modeller shows figures rounded down to the nearest £10. E.g. an estimated value of £849 would show as £840. An estimated value of £9 would show as £0.

You cannot currently obtain a CEV online.

You can request a valuation by calling us on 0330 123 2222 or writing to:

Pension Protection Fund
PO Box 254
WYMONDHAM
NR18 8DN

 

Yes, you can retire online. Navigate to ‘My Choices’ and choose ‘Membership Details’ from the drop down list. Next, select the ‘Retire Now’ link to begin the retirement process.

Target is a private company who specialise in finding and verifying personal details on behalf of pension schemes. The PPF works with Target to perform searches to make sure that the details we have for our members are accurate and up to date. If you receive a letter from Target, please get in touch with them as soon as you can with the information they’ve asked for.

It may be that there’s been a cross over in your recent contact with us, and Target writing to you to validate your details. If you’ve updated your details on the member website then there’s no need to reply to the letter Target has sent you. We’ll make sure Target are notified to say you’ve been in touch.

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