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Complaints and Concerns

We aim to resolve any issues or concerns you have as quickly and simply as possible. That's why, if at any time you have a problem, or need guidance or information, you shouldn't hesitate to contact us. We're ready to help.

General Complaints

Please contact us if you have a general complaint. A general complaint may be related to a mistake you feel we've made, a problem you've come across or the service you have received from us. You may not be sure which category your complaint falls into. Don't worry, we're happy to help point you in the right direction.

Please write to us:
Complaints Team
Pension Protection Fund
PO Box 254
Wymondham
NR18 8DN


Give us a call: 0330 123 2222
Email us: complaints@ppf.gsi.gov.uk

Concerns About Your Payment

If you have concerns about your entitlement and think it might be incorrect, we can provide you with a breakdown of how it has been calculated.

This can be requested at any time by calling us on 0330 123 2222 or writing to us using the address below.

Please write to us:
Pension Protection Fund
PO Box 254
Wymondham
NR18 8DN

Formal Review

We also have a procedure in place called a 'formal review'. This is for members who think their entitlement may be incorrect and would like to formally raise this. If you would like to apply for a formal review, we recommend that you read our booklet 'How we deal with your complaints and concerns', which explains the information we'll need from you. Please write to the address above, making your review application for the attention of the Reviews Team.

How we deal with your complaints and concerns

This booklet will explain how to escalate an issue or concern and how we'll deal with your request.