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Helplines

If you have elected to move with the current BSPS into the Pension Protection Fund (PPF)

If you have elected to move with the current BSPS into the PPF, you may find the frequently asked questions (FAQs) on this site helpful as these include questions that members often ask us about the PPF and the Assessment Period.

Please note that at this stage, we do not hold individual member data and so are not in a position to answer your specific member queries.

However, if you have any general questions about the PPF and the Assessment Period, please call 0330 123 2222.

On normal working days, lines are open from 9.00am to 5.30pm, Monday to Friday. Please note that some of our telephone calls are recorded to help us provide the best service for our stakeholders. The cost of calling us will vary depending on your phone operator.


Are you in the process of transferring your benefits?

Please click here for information and contact details for the Pensions Office dedicated Transfer Helpline.


All non-general PPF queries

If you have a specific question or wish to update your personal details, such as notification of a change of address or are considering retirement, regarding your current British Steel benefits or your benefits in the new scheme, these are handled by the Pensions Office and you can contact them in any of the following ways:

Email Pension.enquiries@tatasteel.com
Telephone 0330 440 0844
Writing from the UK
(No need for a stamp)
British Steel Pension Scheme
FREEPOST RLXS-ZXKT-AUER
Glasgow
G2 7BW
Writing from outside the UK British Steel Pension Scheme
Sentinel
105 Waterloo Street
Glasgow,
G2 7BW
Scotland,
United Kingdom
Fax 0141 248 5299